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Programs - Workshops
Driving Sales Performance
A Step-by-Step
Process for Getting Outstanding Results
from
Frontline Store
Teams.
Management is unique in that a manager’s worth
is not determined by his or her direct effort, but
rather by the collective effort of
others. As a result, the ability of a manager
to achieve sales and service goals is in direct
proportion to their ability to get results from
the entire team.
That’s why the Driving Sales
Performance™ workshop was developed. . . . |
Coaching for Behavior Change™
Mastering the
Ability to Provide Performance Feedback
and
Develop
Skills in Others.
Without a doubt, coaching is the #1 influence
on changing behavior. Yet, in reality, coaching a
team of individuals to reach peak performance is
not an easy task.
Fortunately, as with most
business skills, the ability to coach can be learned, developed, and improved with practice.
And Coaching for Behavior Change™ is the workshop that shows how! . . . |
Sales Floor Leadership™
A Proven Process
for Impacting Results: One Sale, One Skill,
One Shift at a Time!
What does great sales floor leadership look
like? Natural born sales leaders make it look
easy, but for most people it’s a serious
challenge. But, luckily, effective sales floor
leadership is a process… and like any process, it
can be learned!
And that’s what the Sales Floor
Leadership™ workshop does. Utilizing seven
specific steps this workshop outlines what it
takes to provide performance feedback, communicate
goals and develop skills “on the run” while
keeping every member of the team focused on their
primary mission; selling and serving customers! .
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Direct Recruiting for Retailers™
How to Surgically
Remove Top Talent from Other
Organizations
and
Transplant Them into Yours!
The war on talent is being fought in malls,
strip centers and big-box locations all across
America, and any retail organization that does not
have a structured, effective “direct recruiting”
program in place is going into the battle
unarmed!
Effective recruiting is more than
handing out business cards. In fact, handing out
business cards in today’s competitive recruiting
environment is one of the least effective
approaches you can use. Direct Recruiting for
Retailers™ provides a step-by-step process that
will turn anyone into a recruiting machine. . . . |
Analyzing the Numbers™
An In-Depth
Analysis of Key Performance Indicators and
the
"Meaning
Behind the Metrics".
Every day retail managers go to their computers
and bring up “the numbers” to see where the day
came in. But staring at a computer screen or
printout will never change the numbers!
The only way the numbers will move is through a
detailed understanding of what the numbers
represent.
The Analyzing the Metrics™ workshop
helps retail managers develop their analytical
skills and develop a deep understanding of “the
meaning behind the metrics” to drive them to
significantly greater heights. . . . |
The Art of the Store Visit
A Strategic
Approach for Maximizing Results by Making
Every
"Store
Visit Minute" Matter!
Management is unique in that a manager’s worth
is not determined by his or her direct effort, but
rather by the collective effort of
others.
And this is particularly true of
multi-unit managers who not only need to get
results through others… but who need to achieve
this, sometimes from great distances. . . . |
Success Strategies for Multi-Unit Managers
High-Impact
Approaches for Getting Outstanding Results
from
Frontline
Store Teams.
Let’s face it… multi-unit management is one of
the most demanding jobs in retail and critical to
the organization’s long term success. So it’s no
surprise that a great many of the workshops we
conduct are for District and Regional
Managers.
But when it comes to training multi-unit
managers, we take the approach that one size
rarely fits all! Every retailer has their own
specific needs and challenges (not to mention time
restraints and budget limitations). So, depending
on the timeframe available, a customized Success Strategies for Multi-Unit Managers™
workshop can be built to include portions of any and/or all of the following
programs.
. . .
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"GO FOR NO!"® Selling
How to Explode the
Size of the Sale . . . and Have
Your
Customers
Love You For It!
Based on the concepts in Richard Fenton’s
cult-classic business book, Go for No! ® The
Ultimate Strategy for Failing Your Way to Success,
this workshop teaches participants to quickly and
dramatically improve sales performance by
increasing their “failure rate”… in other words,
the number of times they hear the word “no” from
the customer.
But make no mistake – this is not a high pressure,
twist-the-customer’s-arm approach to selling. Far
from it! Go for
No! ® teaches a true “win/win”
approach to selling in which sales goals are met
and exceeded, but in a way that will truly have
customers loving you for it ! . . . |
Sell Like a Lion
How the Superstars
of Retail Sell, Serve and Succeed!
Anyone who comes in contact with customers
needs sales training, from frontline associates to
multi-unit managers. And we’ve created a program
that is perfect for every level!
By comparing
and contrasting four distinct selling styles
(Sharks, Retrievers, Hippos and Lions), Sell Like
a Lion!™ teaches participants exactly what it
takes to become a sales superstar in today’s
competitive market. . . . |
Sign 'Em Up!™
The Proven Process
for Increasing Loyalty Program
Memberships
and House
Charge Accounts
Look in any wallet or purse and you’re sure to
find one thing; an impressive collection of
plastic including an array of in-house credit and
loyalty membership cards. And while the cards may
be from a variety of different companies, they all
have two things in common:
- They are all physical reminders that
reinforce the “mental connection” the customer
has with those companies, and…
- Every one of them made their way into that
person’s wallet or purse because someone at
those companies sold the person on why
they should take the time to sign up!
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